Question 1

What makes Ring Romance sustainable?

Accepted Answer

We specialize exclusively in lab-grown diamonds and recycled metals, reducing environmental impact by over 90% compared to traditional mining. Every piece is crafted with sustainability at its core.

Question 2

Are lab-grown diamonds real diamonds?

Accepted Answer

Yes! Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. The only difference is their origin - they're created in controlled laboratory environments rather than extracted from the earth.

Question 3

Where is Ring Romance located?

Accepted Answer

Our eco-friendly showroom is located in Dallas, Texas, designed with sustainable materials and renewable energy.

Question 4

What is your carbon footprint?

Accepted Answer

We are carbon-neutral certified and offset 100% of our emissions. Lab-grown diamonds require 80% less energy than mining, and we use renewable energy sources wherever possible.

Question 5

Do you use recycled metals?

Accepted Answer

Yes, all our gold and platinum comes from recycled sources, preventing the need for new mining and reducing environmental impact significantly.

Question 6

Do you offer cleaning or maintenance for jewelry purchased from your store?

Accepted Answer

Every piece of jewelry from Ring Romance qualifies for complimentary cleaning twice yearly. Additionally, you can bring your jewelry to our location for no-cost prong tightening, repolishing, rhodium plating, and cleaning services. Reach out to Customer Service at 1-800-527-6938 for additional details.

Question 7

What does your lifetime protection plan include?

Accepted Answer

Every piece in our collection is crafted with premium materials and thoroughly examined before shipping. We guarantee all our products and ensure they are free from manufacturing flaws upon delivery. Our lifetime protection plan includes complimentary prong tightening, re-polishing, rhodium plating, and cleaning services.

Question 8

Do you supply insurance valuations?

Accepted Answer

Absolutely. Each completed engagement ring or fine jewelry piece worth $1,000 or more includes a comprehensive insurance evaluation document.

Question 9

Do you provide insurance coverage for jewelry bought from your store?

Accepted Answer

We suggest protecting your jewelry with a trusted insurance company. We supply an appraisal document with your purchase that can be used to secure insurance protection.

Question 10

Is it possible to purchase through your website?

Accepted Answer

Absolutely. You can buy our loose diamonds, engagement rings, or fine jewelry using our protected checkout system.

Question 11

Are customization options available for my purchase?

Accepted Answer

Certainly. Ring Romance provides extensive personalization choices for engagement rings and fine jewelry. Select from various metals, settings, and gemstones to design a piece that reflects your individual style.

Question 12

How can I determine my correct ring size?

Accepted Answer

We suggest using our digital ring sizing tool or consulting a nearby jeweler to find your ring size. Our customer service specialists are available to assist you in finding the perfect fit.

Question 13

How long does shipping take for my purchase?

Accepted Answer

Shipping timeframes depend on the product and personalization choices. Standard orders typically process within 14 business days, while custom pieces may require additional time. An estimated arrival date will be provided during checkout.

Question 14

Is custom engagement ring design available?

Accepted Answer

Yes. Creating a custom engagement ring allows you to design something perfectly suited to your individual style—a meaningful symbol of your love story. Contact Ring Romance to explore custom design options.

Question 15

Where can I get help with my order?

Accepted Answer

For ordering assistance, please contact us toll-free at 1-800-527-6938, available 24/7 for your convenience.

Question 16

What methods help determine ring size?

Accepted Answer

Multiple techniques exist for finding your ring size (or that of a partner). Contact our customer service team for comprehensive guidance on accurate ring measurement.

Question 17

What happens if my ring size is incorrect?

Accepted Answer

Every customer receives one complimentary ring resizing within 60 days of purchase. We'll ship your ring back via complimentary two-day FedEx delivery. Please be aware that eternity bands and tension rings cannot be resized and require complete reconstruction.

Question 18

Is ring engraving available?

Accepted Answer

Yes, we're pleased to personalize your ring with custom text at no additional cost. Please include your engraving details in the order comments section.

Frequently Asked Questions

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